Residential requests
For homes and rentals, include affected rooms or exterior areas, occupants, children, pets, tenants, access requirements, food storage, and any area that appears contaminated.
Rodent service requests
Mice and rat service requests in Windsor–Essex.
Noises, droppings, gnawing, or a sighting can be enough reason to request a review. Tell us what you found and where. After the request is reviewed, the service team will assess the information and discuss inspection or service options.
BorderCityPest.ca is a service-request intake site, not a pest-control provider. Your request remains within the current service team. The service team decides whether it can accept the request and handles any quote, contract, scheduling, and work.
A property-based approach
Rodent work may involve more than the visible activity.
The provider may assess signs of activity, likely travel routes, food and water access, harbourage, entry conditions, and monitoring needs. Depending on scope and property conditions, recommendations may address control, monitoring, sanitation considerations, or entry-point work. Exact work and responsibility must be confirmed in the provider's quote or service agreement.
Commercial requests
For offices, retail, food-service, storage, and other buildings, include operating hours, customer or staff impact, documentation needs, sensitive inventory, and preferred access windows.
This website does not confirm the animal, treatment, cleanup, exclusion work, or result.
Common questions
Before you send a rodent request.
Can the form confirm whether it is a mouse or rat?
The signs can help with an initial review, but confirmation may require inspection. Do not rely on website copy as an identification.
Is entry-point sealing included?
It is not automatically included. The provider must inspect or review the conditions, define the scope, and state any exclusion work in writing.
Is cleanup included?
Do not assume cleanup or remediation is included. Describe the affected area and the provider will confirm what is within scope or whether another qualified service is needed.
What about wildlife such as raccoons or squirrels?
Wildlife work may require a different provider and is not represented as included on this page. Select “other or unsure” so the request can be reviewed.
Request a rodent-service review.
Share the signs, affected areas, property type, and preferred timing. Submitting a request does not guarantee acceptance by the service team, an appointment, or service.