If you see repeated flying-insect traffic or a suspected nest, keep your distance and tell us where the activity is occurring. After the request is reviewed, the service team will review it and confirm whether an assessment or service visit is appropriate.
BorderCityPest.ca is a service-request intake site, not a pest-control provider. Your request remains within the current service team. The service team decides whether it can accept the request and handles any quote, contract, scheduling, and work.
Do not approach, strike, block, spray, or attempt to remove a suspected active nest. Keep people and pets away from the area where possible. If anyone is in immediate danger or experiencing a medical emergency, contact emergency services.
Tell the intake team whether activity is near a door, walkway, play area, work area, roofline, wall opening, tree, ground opening, or another location. Include the approximate height, whether the nest itself is visible, and known access limitations without moving closer.
Different stinging insects, nest locations, building conditions, and safety considerations can require different responses. The service team determines whether the request is within scope and explains any proposed service, preparation, access requirement, or limitation.
Not every request or location is necessarily within scope. The provider must review the insect activity, nest location, access, property conditions, and safety constraints.
Describe the entry point and visible activity without opening or disturbing the area. The provider will determine what assessment and access may be required.
No. Availability must be confirmed. For immediate danger or a medical emergency, contact emergency services rather than waiting for a website response.
Do not alter or block an active area before receiving provider guidance. Tell the provider exactly where insects are entering or exiting.
Share the location, visible activity, property address, and desired timing without approaching the affected area. Submitting a request does not guarantee acceptance by the service team, an appointment, or service.